At Eva Butik, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes products may need to be returned or exchanged, and we’ve designed this policy to make the process as simple and transparent as possible.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order. All returned items must be in original condition: unused, unwashed, and with all original tags and packaging intact.

Return Process

  1. Submit a Return Request: Email us at [email protected] using our return request template (provided below) within the 15-day return period.
  2. Wait for Authorization: We will respond within 2 business days with a return authorization number and instructions.
  3. Package Your Item: Securely package the item in its original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to our address at:
    Eva Butik
    Lundgaardgade 975, 1. th.
    Flemming, DK 6189
    Denmark
    Please include the return authorization number clearly on the package.
  5. Confirmation: Once we receive and inspect your return, we will notify you via email about the status of your refund or exchange.

Refund Information

Refund Method Processing Time Notes
Credit Card (Visa, MasterCard, JCB) 5-10 business days after return processing Refund will appear on your statement depending on your bank’s processing time
PayPal 3-5 business days after return processing Refunded to your PayPal account

Please note that original shipping fees are non-refundable, unless the return is due to our error or a defective product.

Exchange Process

To exchange an item for a different size, color, or product:

  1. Follow the same process as returns, indicating in your email that you would like an exchange
  2. Specify the replacement item you prefer
  3. If the exchange item costs more, you will be invoiced for the difference
  4. If it costs less, we will refund the difference
  5. We will ship the new item once we receive your return

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged unless defective:

  • Køkkenartikler (Kitchen articles) that have been unpackaged or used
  • Køkkentekstiler (Kitchen textiles) that have been removed from original packaging
  • Kopper & Krus (Cups & Mugs) that show signs of use
  • Any products that are personalized or made-to-order

Return Request Template

Subject: Return Request – [Your Order Number]

Dear Eva Butik Customer Service,

I would like to request a return/exchange for my recent purchase.

Order Number: [Please insert your order number] Product Name: [Please insert product name] Reason for Return: [Please specify reason] Preferred Solution: [Refund / Exchange for (specific product)]

I understand that I am responsible for return shipping costs unless the item is defective or incorrect.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number]

Defective or Incorrect Items

If you receive a defective product or incorrect item, please contact us immediately at [email protected]. We will cover all return shipping costs and expedite your replacement or refund.

Please Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping service and retaining your proof of postage until your return is processed.

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help ensure your complete satisfaction with our products.